High-Stakes Facilitation: An advanced skill-set training for facilitators who work in high stakes and high conflicts arenas.
Group Decision-Making in Record Time: A customizable program to assist teams, boards, and task groups to make fair, timely and effective group decisions.
Community Telecommunications Needs Assessments: A method for assisting communities to define their telecommunications and cable-related needs and interests, and plan for their community's future technology assets.
Characteristics of High Performing Teams: A model for team development that frames the conditions for team success, and enables the team to self-evaluate, and build skills based on ten characteristics that contribute to superior, sustained performance.
Leadership and Communication Styles Workshops using the Kiersy Bates and Situational Leadership models.
High Performance Boards of Directors Assessment and Skill-Building: An assessment model that enables boards of directors to evaluate their own performance based on ten key indicators, and develop tools and agreements for taking the board to the next performance level. The Work Re-Design Challenge: A workshop that provides workgroups of any size – teams, departments, companies – with a unique scenario and framework in which to re-think assumptions and quickly design new options that support business and customer needs.
“Moments of Truth” in Customer Service: Tools, tips, and techniques for turning each interaction with the customer and/ or public into an opportunity to build relationship and positive perception.
Transitions: A presentation and workshop for work groups seeking to thrive – not just survive - through organizational, cultural, or technological change.